Who we are

At Loveburgh Raw LTD (We, Our or Us), we are committed to maintaining the trust and confidence of our clients and visitors to our website. We value the privacy and anonymity of our customers and do not pass any stored information on to any other parties. This Privacy Policy provides an insight into when and why we collect your personal information and how we use it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Loveburgh Raw LTD of Unit 5 Enterprise Centre, 1 Dryden Road, Loanhead, Edinburgh EH20 9LZ.

When referring in this document to our website we are describing www.loveburghraw.com

On May 25th 2018 changes to the General Data Protection Regulation (GDPR) came into effect in the United Kingdom (and across Europe). Should any further changes be implemented we may be required to request permission for further changes to the way we use your data.


Your data, how we collect it and what we use it for

We collect your information in the following ways:

  • When new customers complete and return a Customer Information form
  • When arranging meetings with our Sales representatives
  • When you call or email us for any reason
  • When you browse our website
  • Through engagement with our social media accounts and advertising campaigns.
  • When you provide pictures or documents for marketing or any other purposes
  • Data we create resulting in interaction with you (order history for example)

The data we may collect:

Personal contact information (which you provide to us such as name, postal address, email, social network details, phone number)

  • Account login information (required to give you access to your account profile on our website)
  • Demographic data, specifically location
  • Market research feedback, for example information voluntarily shared with us regarding your experiences with Loveburgh Raw LTD


Cookies


What is a cookie?
A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of our website and to improve the users experience while visiting. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and as error-free as possible.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy, however, users have some control over their privacy options which are outlined further on.

Cookies collected on Loveburgh


WordPress
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The Loveburgh website (www.loveburghraw.com) is built using the WordPress platform. These cookies are Essential WordPress session management cookies for logged in users.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

For those logged in into the WordPress backend (system administrators)
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WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

PHP Session Cookie
PHPSESSID

This is a native PHP cookie used for managing user session on the website. No personal information is stored in this cookie.

Google
APISID
HSID
NID
SID
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Google uses these cookies for a number of purposes including:
– Collecting information based on recent searches and interactions, to help customize ads on Google properties, like Google Search.
– To authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties.
– Process cookies help make the website work and deliver services that the website visitor expects, like navigating around web pages or accessing secure areas of the website. Without these cookies, the website cannot function properly.
– Google Maps

To find out more about these cookies and other types of cookies used by google visit here: https://policies.google.com/technologies/types

 

How we use your data:

We use your data for:

  • Fulfilment of orders
  • Correspondence necessary for the maintenance of our business relationship
  • For marketing purposes (such as retail addresses posted on a map of outlets stocking our products) only when you have provided your consent for us to do so
  • We do not licence or sell your data to any third party organisation for marketing purposes.
  • We may provide your information to a third party for legal reasons or due to a merger or acquisition, in such a case your data will be shared with our legal successor
  • Credit reporting agencies and debt collectors are external companies we use to the extent permitted by applicable law to verify creditworthiness or to collect outstanding invoices

Retention of your personal data:

  • Data is retained for as long as we maintain an ongoing relationship with you
  • It is necessary in connection with the purposes set out in this Privacy Policy and we have a valid legal basis
  • The duration of any applicable limitation period
  • Where requested, we will add relevant details to a “do not call” list.
  • Data is stored in operating environments using reasonable security measures to prevent unauthorised access and we follow reasonable standards to protect your data.
  • Loveburgh Raw is an expanding company and we may access your data within the company from a location outside your country of residence, notably Netherlands and Poland.
  • Similarly, your data may be accessed within our operating environments by us from countries outside the European Economic Area (EEA).

Your Rights:

  • You have the right to access, review and request a physical or electronic copy of information held about you.
  • You have the right to request information on the source of your personal data
  • You have the right to object on grounds relating to your particular situation to the use of your personal data by us.

These rights may be exercised at any time by sending an email to accounts@loveburghraw.com or in writing to us at Loveburgh Raw LTD. Unit 5 Enterprise Centre, 1 Dryden Road, Loanhead, Edinburgh EH20 9LZ.

Mailing Lists

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer .

Changes to this notice

If we change the way we handle your personal data, this notice will be updated. We reserve the right to make changes to our practices at any time and we recommend you check back frequently to see any updates or changes to our Privacy Policy.

Resources and other information

 

Contact us

If you have any questions regarding our Privacy Policy or to make a comment or complaint please email us or write to Loveburgh Raw LTD, Unit 5 Enterprise Centre, 1 Dryden Road, Loanhead, Edinburgh EH20 9LZ.

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